ASDA complaints number and customer support

ASDA, one of the UK’s largest supermarket chains, has received numerous complaints from customers over the years.

If you are a regular customer of ASDA and use their services or products then you may had any problems with their services or could have in the future.

So here we provided ASDA complaints phone number for you. Which allows you to solve your problem or any of your questions?

Contact ASDA

Official Website asda.com
ASDA complaints number 0800 952 0101
Asda email address customer.services@asda.co.uk
Head office address Southbank, Great Wilson Street,
Leeds, LS11 5AD, United Kingdom
ASDA head office number 0113 243 5435

Complaints process

All complaints are handled internally by ASDA, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.

Asda offers a range of financial products in partnership with trusted product providers. It’s acts exclusively as an introducer to those product providers, so if your complaint relates to the terms or performance of your financial product, it will usually be most appropriate that you contact the relevant product provider to raise your complaint, the contact details of the trusted partners for each of the Asda Money products can be found here.

Any complaint received by Asda Money will be reviewed to understand whether Asda or the product provider is the most appropriate respondent, if we decide to forward part or all of a complaint you raise with us to the relevant product provider to review, they will communicate this to you clearly.

Postal address

Asda Money
Asda House
Great Wilson Street
Leeds, LS11 5AD
United Kingdom

If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, ASDA Facebook page, Twitter, Instagram and Linkedin etc.

Contact via Support Form: Support Form

See Also: Northumberland Council complaints

Asda complaints department

ASDA has a dedicated complaints department in the UK to handle customer concerns. You can contact the ASDA complaints department through the following methods:

By phone: For general customer service inquiries and complaints, you can call ASDA’s customer service team at 0800 952 0101. They are available 24 hours a day, 7 days a week.

Online: You can fill out an online complaint form on the ASDA website. This form allows you to provide detailed information about your complaint and attach any relevant supporting documents.

In-store: If you prefer to address your complaint in person, you can speak to a customer service representative at your nearest ASDA store. They will guide you through the complaint process and assist you in resolving the issue.

ASDA Help Centre: The ASDA Help Centre is an online resource where you can find answers to frequently asked questions, browse through troubleshooting guides, and submit online forms for specific issues, such as order cancellations, returns, or product feedback.

ASDA Opening Hours
Day Opening Hours Closing Hours
Monday 7.00 am 11.00 pm
Tuesday 7.00 am 11.00 pm
Wednesday 7.00 am 11.00 pm
Thursday 7.00 am 11.00 pm
Friday 7.00 am 11.00 pm
Saturday 7.00 am 11.00 pm
Sunday 7.00 am 11.00 pm
About us

Asda is a British supermarket retailer. The company was founded in 1949 when the supermarket owning Asquith family merged with the Associated Dairies company of Yorkshire. Asda was the second-largest supermarket chain in Britain between 2003 and 2014 by market share, at which point it fell into third place.

FAQs

Q. How do I contact Asda customer service?

A. You can contact Asda customer service through their Help Centre page. They provides answers to common questions on Asda store issues, online grocery orders, products and returns, payments, and more. If you need to speak to them urgently, you can call them on 0800 952 0101. You can also email them at customer.services@asda.co.uk.

Q. How do I track my order from Asda?

A. To track your order from Asda, you can follow these steps:

  • Once you complete your order and checkout, Asda will email you an Order Receipt.
  • On the day of your collection, you can track when your order is ready in Your Orders.
  • When you are ready to collect your shopping, click ‘I am on my way’ in the Asda app. You will not see this button if your collection point is a locker.
  • Our colleagues will have your shopping ready for your arrival unless you have chosen a locker collection point.
  • If you have any further questions or concerns, please contact Asda’s customer service at 0800 952 0101.

Q. How do I cancel my order from Asda?

A. To cancel an order from Asda, you can follow these steps:

  • Sign in to your online account and go to Your Orders.
  • Find the relevant order and click View details.
  • Click Cancel order.

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