B&Q Complaints Number, Email and Office Address

If you are a regular customer of B&Q and use their services or products then you may had any problems with their services or could have in the future. So here we provided B&Q complaints number for you.

Here you can find specific information about the B and Q complaints number and B&Q UK complaint email. Which allows you to solve your problem or any of your questions?

Contact B&Q

Official Website diy.com
B&Q complaints number UK 0333 014 3098
B&Q complaints email bandqcustomerservices@b-and-q.co.uk
Head office address Chestnut Avenue, Chandlers Ford,
Hampshire, SO53 3LE, UK
B&Q head office number 0333 014 3098

B&Q complaints

All complaints are handled internally by B&Q, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.

Having said that, B&Q takes customer complaints very seriously, and customers should attempt to resolve their concerns with the B and Q Customer Services team first. Call the company’s customer service representatives at 0333 014 3098 or send them an email at bandqcustomerservices@b-and-q.co.uk. They will typically address the complaint within the same working day.

B&Q complaints procedure

Step 1

They take customer service very seriously, if you are not happy for any reason with a product or the service you’ve received from the really like the opportunity to help put things right.

B&Q customer services team are best placed to quickly resolve your complaint and are available from 8 am-8 pm Monday to Saturday and from 10 am-4 pm on Sunday. You can either call on 0333 014 3098 or if you don’t need an urgent response please email using Contact Form selecting the option your reason for contact relates to.

Step 2

If after allowing B&Q customer complaints team the opportunity to resolve the issue, you are unhappy with resolution and would like further support please let know. You can request further support by either emailing us using contact form or by writing to at Head of Customer Services, B&Q House, Chestnut Avenue, Eastleigh, SO53 3LE.

Step 3

If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, B&Q Facebook page, Twitter, Instagram and Linkedin etc.

Contact via Support Form: Support Form

Other Phone number and email

How can I contact B&Q ?

If you would like to make B&Q complaint, please contact us via Contact Us page on website.

B&Q provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.

See Also: Daily Express complaints

B&Q Opening Hours
Day Opening Hours Closing Hours
Monday 8:00 am 8:00 pm
Tuesday 8:00 am 8:00 pm
Wednesday 8:00 am 8:00 pm
Thursday 8:00 am 8:00 pm
Friday 8:00 am 8:00 pm
Saturday 8:00 am 8:00 pm
Sunday 10:00 am 4:00 pm
About us

B&Q is a British multinational DIY and home improvement retailing company. The retail chain offers over 40,000 products across 300 physical stores and online shops.


Q. How do I raise a complaint about a verified seller?

A. If you have not heard back from the seller within 48 hours of contacting them, or you are unsatisfied with their response or query resolution, please contact b and q customer support teams directly on 0333 014 3098.

Q. What payment methods can I used when shopping on diy.com?

A. You can pay for your order using of the following:

  • Visa debit and credit card
  • Trade UK card
  • PayPal
  • Apple Pay
  • Google Pay
  • Mastercard
  • Maestro debit card

Q. How do I contact B&Q HR?

A. You can email at recruitment@b-and-q.co.uk and telephone number 023 8069 0000. Post: HR Recruitment Team, B&Q House, Chestnut Avenue, Chandler’s Ford, Eastleigh, Hampshire SO53 3LE, United Kingdom.

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