British Gas Complaints Number, Email and Office Address

If you are a regular customer of British Gas and use their services or products then you may had any problems with their services or could have in the future. So here we provided British Gas complaints number for you.

Here you can find specific information about the British Gas complaint number and British Gas UK complaint email. Which allows you to solve your problem or any of your questions?

Contact British Gas

Official Website
British gas complaint number UK 0333 202 9802
British gas complaints email
Head office address PO Box 227 Rotherham, S98 1PD UK
British Gas head office number 0333 202 9802

British gas complaints procedure

British gas give your complaint the full attention and keep you up to date with progress. It’s important to us that resolve the issue for you as quickly as possible.

Step 1: Contact us and let us know what has happened and what you want to do to put it right. Depending on your complaint type, you’ll be able to contact the team by webform, live chat, telephone or by post.

Step 2: They’ll work with you to resolve the matter as quickly as they can.

Step 3: They will let you know what we have done to resolve your issue and bring the matter to a close.

If after that, you are unhappy with the outcome or it’s taken us longer than 8 weeks to reach a solution, you have the right to take matters further. They work with a number of Energy Ombudsman and dispute resolution providers who will consider complaints about range of service, products and financial services matters.

British Gas complaints online

All complaints are handled internally by British Gas, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.

Having said that, British Gas takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 0333 202 9802 or send them an email at They will typically address the complaint within the same working day.

Different ways to complaint British Gas

1: Call the British Gas complaint line on 0333 202 9802. If you have an any complaint regarding service and other queries.

2: Here are the second ways to make a compliant via British Gas complaints email on

3: If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, British Gas Facebook page, Twitter, Instagram and Linkedin etc.

Contact via Support Form: Support Form

British Gas Opening Hours

Day Opening Hours Closing Hours
Monday 9.00 am 5.00 pm
Tuesday 9.00 am 5.00 pm
Wednesday 9.00 am 5.00 pm
Thursday 9.00 am 5.00 pm
Friday 9.00 am 5.00 pm
Saturday Closed
Sunday Closed

About us

British Gas is an energy and home services provider in the United Kingdom. It is the trading name of British Gas Services Limited and British Gas New Heating Limited, both subsidiaries of Centrica. It is the biggest energy supplier in the country, and is considered one of the Big Six dominating the gas and electricity market in the United Kingdom.

See Also: Vodafone complaint number, email and office address


Q. How do I contact British Gas to complain?


  • If you have a complaint about British Gas, you can get in touch with them to resolve the issue. You can make a complaint online by visiting their website.
  • They have a dedicated Help and Support section where you can find answers to frequently asked questions.
  • If you have a general enquiry, you can contact them on Live Chat.
  • Alternatively, you can let them know which product or service you’re unhappy about, and they’ll put you through to one of their team members.

Q. Do British Gas get a lot of complaints?

A. They resolved a total of 230,920 complaints in Q2 which is 1817 complaints per 100k customer accounts.

Q. How long does it take to resolve a complaint with British Gas?

A. British Gas will work with you to resolve the matter as quickly as possible. According to British Gas, the average time to respond is currently running at 7 days, but in some cases, it could take up to 21 days.

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