Bulb Energy (UK) complaints & Email support

Bulb Energy is an energy supply company in the London, It was acquired by Octopus Energy in 2022. It’s claimed to provide electricity and gas from renewable or off-set sources. They attracted venture capital from DST global and magnetar capital and ran at a financial loss while achieving rapid growth in customers.

How to Make a Complaint to Bulb Energy?

In this day there are many ways to make a complaint to Bulb Energy, depending on your preference and the severity of the issue. Here are your options

Via Phone

You can complain by phone is the most convenient as it is an instant means of resolving your query. You will find their phone number 0300 303 0635, (Monday-Friday, 9am-5pm). This is the quickest option if you have a simple issue.

Via Email

Send a detailed email outlining your complaint to complaints@bulb.co.uk or head office email at help@bulb.co.uk. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint.

Mailing Address

Write a formal complaint letter and send it to Bulb Energy Complaints, 20 Holborn Street, London EC1N 2HL. This is a good option for complex issues or if you haven’t had success with other methods.

Social Media

If you have failed to complaint by phone number and email, you can may also try his social media account such as:

Bulb Energy Opening Times

If you’re a former Bulb Energy customer and need to get in touch with Octopus Energy regarding your account, their opening times are as follows:

Phone line

  • Mon to Thu 9am to 5pm
  • Fri 9am to 4pm

Live chat

  • Mon to Fri 9am to 5pm

See Also: Shaw Trust complaints


Q. How can I avoid billing problems with Bulb Energy?

A. Regularly monitor your online account to track energy usage and compare it to bills. Take meter readings yourself and report any discrepancies to Bulb promptly. Opt for paperless billing to avoid confusion and ensure you receive statements on time.

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