If you are a regular customer of Capital One and use their services or products then you may had any problems with their services or could have in the future. So here we provided Capital One complaints number for you. Which allows you to solve your problem or any of your questions?
Capital one complaints department contact
| Official Website | capitalone.co.uk |
| Capital One complaints number UK | 03444 812 812 |
| Capital one complaints email | enquiriesuk@capitalone.com |
| Head office address | Trent House, Station Street, Nottingham, NG2 3HX, UK |
| Capital One head office number | 03444 812 812 |
Capital one complaints procedure
All complaints are handled internally by Capital One, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.
Having said that, Capital One takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 03444 812 812 or send them an email at enquiriesuk@capitalone.com. They will typically address the complaint within the same working day.
If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, Capital One Facebook page, Twitter, Instagram and Linkedin etc.
Capital one complaints telephone number: 03444 812 812
Contact via Support Form: Support Form
Other Phone number and email
- Online account: 03444 814 000
- Report your card lost or stolen: 0800 952 5262
- Card lost and stolen from abroad: +44 115 933 8002
- Report fraud: 0800 952 5262
- If you’re struggling with payments and need help: 0800 952 4966
- Existing applications: 0800 952 5252
- Extra cardholders: 0800 952 5068
How can I contact Capital One ?
If you would like to make Capital One complaint, please contact us via Contact Us page on website.
Capital One provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
See Also: QVC complaints
Capital One Opening Hours
| Day | Opening Hours | Closing Hours |
| Monday | 7:00 am | 9:00 pm |
| Tuesday | 7:00 am | 9:00 pm |
| Wednesday | 7:00 am | 9:00 pm |
| Thursday | 7:00 am | 9:00 pm |
| Friday | 7:00 am | 9:00 pm |
| Saturday | 8:00 am | 5:00 pm |
| Sunday | 8:00 am | 5:00 pm |
About us
Capital One is a bank and financial holding company specializing in credit cards, auto loans, banking, and savings accounts. The bank has 755 branches including 30 cafe style locations and 2,000 ATMs.
FAQs
Q. How do I make a complaint?
A. They don’t like to let you down but sometimes things go wrong. If you do have a complaint, please let know and they can try to fix it.
Alternatively, you can write to us at:
Complaints resolution
Capital One
PO Box 5281
Nottingham
NG2 3HX
The best to sort out your complaint as quickly as can but some are more complicated, and will take longer to work through, than others. They’ll let you know when we’ve received your complaint and will keep you updated. They aim to have a final response for you within eight weeks. If you’ve made a complaint about a payment or a transaction, will aim to provide our final response within 15 days.
You can still submit complaints to us relating to Capital One companies that are no longer trading including Capital One Mortgages Limited, Capital One Homeowner Loans Limited and Loans UK Limited.
If you’re unhappy with our response, or the way handled your complaint, you can contact the Financial Ombudsman Service opens in a new tab, free of charge. This must be done within six months of the final response.