You are a customer of Esure and use their services then you may had any problems with their services have in the future. So here we provided complaints number and address of Esure for you.
Complaint department & Corporate office detail
| Official Website | esure.com |
| Complaint number UK | 01737 222 222 |
| Complaint email address | customer.services@esure.com |
| Office address | Esure plc, The Observatory, Castlefield Rd, Reigate, Surrey, RH2 0SG, United Kingdom |
| Head office number | 01737 222 222 |
How to make a complaint for Esure?
All complaints are handled internally by Esure, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.
Step One
Contacting us by Live Chat and talking over the phone are often the quickest ways to get things resolved. The details of how to contact are given below step by step.
Live Chat
Head to esure.com and click the ‘Need Help?’ button in the bottom corner of your screen, or log in to your Account. Here they can connect you to a Live Chat Specialist.
Call Us
- Car Claims – 0345 603 7970
- Home Claims – 0345 601 7076
- Car Insurance – 0345 601 6736
- Home Insurance – 0345 601 9684
The normal opening hours are Monday to Friday 8am – 8pm, Saturday 9am – 5pm, and Sunday 9am – 2pm. These may vary on bank holidays
If your complaint is about one of your optional extra products or your travel policy, this will be managed by the firms who provide these services.
Step Two
When a complaint can’t be resolved quickly, or you aren’t happy with the initial resolution then they will pass your complaint on to the Customer Relations team.
They’ll contact you to tell you who will own your complaint and how long you can expect to wait for a decision. They will write to you with view within eight weeks from the date you first complained, this is known as a ‘final decision’ letter.
The email address is customerrelationsexec@esure.com or you can write to:
Customer Relations
esure
The Equinox
19 Cadogan Street
Glasgow
G2 6QQ
They include your policy number or claim number, a brief summary of your complaint, and how you think they can resolve this for you.
Step Three
If you’re still unhappy following Step One or Step Two you can approach the Financial Ombudsman Service. They are an independent body who have been set up to resolve disputes between customers and financial companies, including insurers.
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final decision letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. You can contact them on:
- Tel
0300 1239 123 or 0800 0234 567 - Email
complaint.info@financial-ombudsman.org.uk - Address
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Different ways to complaint Esure
Call the Esure complaint line on 01737 222 222. If you have an any complaint regarding service and other queries.
Here are the second ways to make a compliant via Esure complaint email on – customer.services@esure.com.
If you have failed to complaint by number and email, you can may also complaint after through his social media account such as, Esure Facebook page, Twitter and LinkedIn etc.
Contact via Support Form: Support Form
Corporate Office Address: The Observatory, Castlefield Rd, Surrey, RH2 0SG, UK
Headquarters Email: customer.services@esure.com
How can I contact Esure ?
If you searching contact for Esure, so you are on the right place. Because In this article, we have provided a list of Esure technical support numbers. You can call Esure Customer Support 01737 222 222 Phone given here and solve your queries.
If you would like to make Esure complaint, please contact us via Contact Us page on website.
Esure provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
Esure Opening Hours
| Day | Opening Hours | Closing Hours |
| Monday | 8.00 am | 8.00 pm |
| Tuesday | 8.00 am | 8.00 pm |
| Wednesday | 8.00 am | 8.00 pm |
| Thursday | 8.00 am | 8.00 pm |
| Friday | 8.00 am | 8.00 pm |
| Saturday | 9.00 am | 5.00 pm |
| Sunday | 9.00 am | 2.00 pm |
About us
Esure is an Internet and telephone based insurance company based in Reigate, Surrey. It also has offices in Manchester and Glasgow. The company was listed on the London Stock Exchange until it was acquired by Bain Capital in 2018.
See Also: Flannels Complaints Number
FAQs
Q. Who is the CEO of esure insurance?
A. David McMillan is the latest Chief Executive Officer of Esure Insurance Company.