Hastings Direct Complaints Number, Email and Office Address

If you are a regular customer of Hastings Direct and use their services or products then you may had any problems with their services or could have in the future. So here we provided Hastings Direct complaints number for you. Which allows you to solve your problem or any of your questions?

Contact Hastings Direct

Official Website hastingsdirect.com
Complaint number UK 0333 999 8904
Hastings direct complaints email customerrelations@hastingsdirect.com
Head office address Conquest House, Collington Avenue,
Bexhill-On-Sea, East Sussex, TN39 3LW UK
Head office number 0333 999 8904

How to make complaints Hastings Direct?

All complaints are handled internally by Hastings Direct, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.

Having said that, Hastings Direct takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 0333 999 8904 or send them an email at customerrelations@hastingsdirect.com. They will typically address the complaint within the same working day.

Hastings direct complaints procedure

If you have any complaints regarding your car, home, bike, or van insurance with Hastings Direct, you can visit their Customer Complaints page. You can find answers to common questions and get help with your payments, documents, policy changes, claims, and more.

For Hastings Direct Loans, you can complain by calling them at 0333 999 8875, emailing them at lending@hastingsdirectloans.com, or writing to them at Complaints, Hastings Direct (Loans), Conquest House, Collington Ave, Bexhill-On-Sea, East Sussex, TN39 3LW.

If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, Hastings Direct Facebook page, Twitter, Instagram and Linkedin etc.

Contact via Support Form: Support Form

HR Email: tobiasvandermeer@hastingsdirect.com

Hastings Direct Opening Hours

Day Opening Hours Closing Hours
Monday 9:00 am 5:00 pm
Tuesday 9:00 am 5:00 pm
Wednesday 9:00 am 5:00 pm
Thursday 9:00 am 5:00 pm
Friday 9:00 am 5:00 pm
Saturday Closed
Sunday Closed

About us

Hastings Direct is a fast growing, agile, data and digitally focused general insurance provider. They offer a range of competitive and straightforward products and services, which include car, bike, van and home insurance, breakdown cover and family legal protection.

See Also: EDF Energy complaints


Q. How do I complain to Hastings Direct?

A. If something goes wrong or service falls below expectations, let the know and they’ll do everything can to resolve things as soon possible. By calling us on 0333 999 8904 customer lines are open Monday to Friday from 9.00am to 5.00pm.

Q. What is the response time for complaints?

A. In general, it is recommended to respond to customer complaints within 24 hours12. However, according to a study by McKinsey, as many as 75% of online customers expect help within 5 minutes of making contact online.

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