National Rail complaints number, email and office address

If you are a regular customer of National Rail and use their services or products then you may had any problems with their services or could have in the future. So here we provided National Rail complaints number for you.

Here you can find specific information about the National Rail complaint number and National Rail UK complaint email. Which allows you to solve your problem or any of your questions?

National Rail complaints department & Corporate office detail

Office Website
National Rail complaint number UK 03457 48 49 50
Complaint email address
Office address National Rail UK Ltd., Waterloo General
Office, London, SE1 8SQ, United Kingdom
National Rail corporate number 0345 711 4141

National Rail Complaints

All complaints are handled internally by National Rail, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.

Having said that, National Rail takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 0345 711 4141 or send them an email at They will typically address the complaint within the same working day.

Different ways to complaint National Rail

1: Call the National Rail complaint line on 03457 48 49 50. If you have an any complaint regarding service and other queries.

2: Here are the second ways to make a compliant via National Rail complaint email on –

3: If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, National Rail Facebook page, Twitter, Instagram and Linkedin etc.

National Rail uk Customer Service Number & Email support

If you searching National Rail complaints contact number, so you are on the right place. Because In this article, we have provided a list of National Rail technical support numbers. You can call National Rail Customer Support 03457 48 49 50 Phone Number given here and solve your queries.

This is a National Rail finest customer service phone number that you can use to contact National Rail. You can use this number for various tasks such as:

  • Journey Planner
  • Tickets & Savings
  • Stations & On Train
  • Travel
  • Cleared Disruptions
  • Future Engineering Works

National Rail complaints telephone number: 03457 48 49 50

Contact via Support Form: Support Form

How can I contact National Rail ?

If you would like to make National Rail complaint, please contact us via Contact Us page on website.

National Rail provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.

See Also: Ofgem complaints

Customer service hours of National Rail
Day Opening Hours Closing Hours
Monday 24/7 hours
Tuesday 24/7 hours
Wednesday 24/7 hours
Thursday 24/7 hours
Friday 24/7 hours
Saturday 24/7 hours
Sunday 24/7 hours

Call 0800 022 3720 or Textphone/minicom: 0845 60 50 600.

Open Monday to Friday from 9:00 AM to 5:00 PM, including bank holidays.

National Rail Enquiries Hours

For enquiries about train times, fares, and Season Tickets

03457 48 49 50
(Open 24 hours every day except Christmas Day)

Calls cost no more than calls to geographic numbers (01 or 02) and may be included in inclusive minutes and discount schemes in the same way.

About us National Rail

National Rail is the public-facing brand of the Rail Delivery Group, which provides information and timetables for all of Britain’s train operating companies. It is the main source of rail information in Britain, providing passengers with everything they need to know about travelling by train.

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