If you are a regular customer of Purplebricks and use their services or products then you may had any problems with their services or could have in the future. So here we provided Purplebricks complaints number for you. Which allows you to solve your problem or any of your questions?
Contact purplebricks department
| Official Website | purplebricks.co.uk |
| Purplebricks complaint number UK | 0800 810 8008 |
| Purplebricks complaints email address | help@purplebricks.com |
| Head office address | Cranmore One, Cranmore Drive, Shirley, Solihull, B90 4RZ, UK |
| Purplebricks head office number | 0800 810 8008 |
Purplebricks complaints watchdog
Purplebricks has changed the wording of an advertisement on its website after a watchdog stepped in following a complaint.
According to the Advertising Standards Authority the website claimed that customers could defer their payment to the hybrid agency at no extra cost.
All complaints are handled internally by Purplebricks, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.
Having said that, it’s takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 0800 810 8008.
Purplebricks complaints procedure
At Purplebricks value all of the customers and the intention is to meet all of your expectations and they will endeavour to resolve your complaint within 5 working days.
Stage 1 ==> Customer Experience Team, Senior Property Management, Pre Tenancy or Accounts
Should your complaint remain unresolved, you may refer it to lettingscomplaintsuk@purplebricks.com. They request that you send a written summary of your complaint which will be handled by either Customer Service or a Senior member of Property Management, Pre Tenancy or Accounts.
They will acknowledge your complaint within 3 working days of receipt and provide you with a written response within 15 working days.
Stage 2 ==> Company Final View Point | Customer Experience Manager, Department Head or Regional Director
Should the concerns you raised still remain, or if you are dissatisfied with any aspect of the handling of your complaint, you may write to the Customer Service Manager, Department Head or Regional Director:
lettingscomplaintsuk@purplebricks.com
Or via post
Cranmore One
Cranmore Drive
Shirley
Solihull
B90 4RZ
Social Media
If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, Purplebricks Facebook page, Twitter, Instagram and LinkedIn etc.
Purplebricks uk customer service number
If you searching Purplebricks contact number, so you are on the right place. Because In this article, we have provided a list of Purplebricks technical support numbers. You can call Purplebricks Customer Support 0800 810 8008 Phone Number given here and solve your queries.
Contact via Support Form: Support Form
Other Phone number and email
- Purplebricks customer complaint number: 0800 810 8008
- Purplebricks head office phone number: 0800 810 8008
How can I contact Purplebricks ?
If you would like to make Purplebricks complaint, please contact us via Contact Us page on website.
Purplebricks provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
See Also: Prezzo complaints
Purplebricks Opening Hours
| Day | Opening Hours | Closing Hours |
| Monday | 9.00 AM | 5.30 PM |
| Tuesday | 9.00 AM | 5.30 PM |
| Wednesday | 9.00 AM | 5.30 PM |
| Thursday | 9.00 AM | 5.30 PM |
| Friday | 9.00 AM | 5.30 PM |
| Saturday | 9.00 AM | 1.00 PM |
| Sunday | Closed |
About us
Purplebricks is an online estate agent which operates in the Solihull, United Kingdom. Founded in 2012 by Michael Bruce and Kenny Bruce, it is backed by investors that include venture capital firm DN Capital as well as Neil Woodford, Paul Pindar, and Errol Damelin.
FAQs
Q. Who do I complain to about Purplebricks?
A. If you complaint remain unresolved, you may refer it to help@purplebricks.com. They request that you send a written summary of your Purplebricks complaint which will be handled by either Customer Service or a Senior member of Property Management, Pre Tenancy or Accounts.
Q. How do I get out of a Purplebricks contract?
A. You have a legal right to change your mind about instructing Purplebricks. If you want to change your mind you must let know no later than 14 days after the day they confirm we have accepted your instruction.
Q. How to complain in purplebricks lettings and property?
A. For lettings and property management complaints, you can refer to lettingscomplaintsuk@purplebricks.com. The company aims to handle any problems or concerns as quickly as possible and will endeavour to resolve your complaint within 5 working days.