Zara complaints

If you are a regular customer of Zara and use their services or products then you may had any problems with their services or could have in the future. So here we provided Zara complaints number for you. Which allows you to solve your problem or any of your questions?

Contact Zara

Official Website
Zara complaint number UK 0800 030 4238
Zara complaints email uk
Head office address 118 Regent Street, London,
W1B 5FE, United Kingdom
Zara head office number 0800 368 4990

How to complaint Zara uk?

All complaints are handled internally by Zara, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.

Having said that, Zara takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 0800 368 4990 or send them an email at They will typically address the complaint within the same working day.

How to lodge a complaint to Zara?

You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit zara website, and at the top of the homepage, you will find the ‘help’ tab.

Click this tab and you will be redirected to another webpage, where you will find a link to customer services page. Tap link and you will be instantly landed on the customer services page where you will find their phone number 0800 030 4238.

Now, pick up your phone and dial the provided number for initiating the complaint process.

The lines are open from Mon to Fri 8.30 am to 7.30 pm and Sat 10 am to 4 pm this communication channel is unavailable.

Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via live chat

In case, you don’t want to register your complaint via phone then you can connect them via Live Chat. Once you click the live chat option then a new window will open up where you have to enter your name, email, and other details. After entering the information, you are ready to connect with the professional team of the clothing retailer.

Via social media

Zara has also official Twitter and Facebook accounts. You can reach out to their support team via these social media accounts. The links to their official accounts are provided at their customer services page.

Contact via Support Form: Support Form

Zara Opening Hours

Day Opening Hours Closing Hours
Monday 8:30 am 7:30 pm
Tuesday 8:30 am 7:30 pm
Wednesday 8:30 am 7:30 pm
Thursday 8:30 am 7:30 pm
Friday 8:30 am 7:30 pm
Saturday 10:00 am 4:00 pm
Sunday Closed

About us

Zara is one of the largest international fashion companies. It belongs to Inditex, one of the world’s largest distribution groups. The company specializes in fast fashion and products include clothing, accessories, shoes, swimwear, beauty, and perfumes. It is the largest company in the Inditex group, the world’s largest apparel retailer.

See Also: Jacamo complaints number, email and office address


Q. How do I make a formal complaint to Zara?

A. You may contact our customer service department by calling free phone number 0800 030 4238 or by taking part in a live webchat available 24/7 via Zara website.

Q. How long does it take for Zara to refund?

A. Once the return has been made, they will send you an email with confirmation. If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.

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