Card Factory Complaints Number, Email and Office Address

Card Factory has long held a special place in many hearts.It’s time to dust off the glitter, revamp the racks, and get back to what you once did best making people smile with every card, with a growing number of customers voicing their discontent.

If you are a regular customer of Card Factory and use their services or products then you may had any problems with their services, here provided complain about Card Factory number and email for you.

Card Factory Contact Department

Official Website
Contact card factory 01924 839150
Card factory complaints email address
Card factory head office telephone number Century House, Brunel, Wakefield,
West Yorkshire, WF2 0XG, UK
Card Factory head office number 01924 839150

How to start a complaints procedure in a card factory?

If you have a complaint about Card Factory, you can contact their customer service team through the following Steps:

Step 1: Phone

You can call Card Factory’s customer service team at 01924 839150. They are available from Monday to Friday between 9 am and 5 pm and Saturday 9 am and 1 pm. If you have an any complaint regarding service and other queries.

Step 2: Email

You can email Card Factory at Here are the second way to make a compliant via Card Factory complaint email on

Step 3: Mail Address

You can write to Card Factory at the following address: Century House, Brunel, Wakefield, West Yorkshire, WF2 0XG.

Step 4: Social Media

If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, Card Factory Facebook page, Twitter, Instagram and LinkedIn etc.

How Else to File a Card Factory Complaint?

Though several methods exist to report your problem or complaint to Card Factory, they all come with challenges. You may find yourself on hold if you call the Head Office Complaint line. You should get a response within 24 hours if you complete the online form.

The first response may only represent the beginning of negotiations, and you may find yourself with subsequent communications. An initial response to an email may take up to three days.

If you try one or more of the contact methods to get your issue resolved with Card Factory and don’t come up with a viable solution, other options do exist to handle your complaint:

ADR Schemes

Alternative dispute resolution or ADR typically involves arbitration or mediation. In both instances, a third party helps the two parties come to a solution. The critical point to remember about ADR involves the fact that the decision is final and binding.


An Ombudsman represents a professional and independent individual who helps resolve issues after the customer exhausts all negotiations with the business.

To secure the service of an Ombudsman, you should make sure you document communications with the company.

Small Claims Court

You may consider filing a claim in Small Claims Court if your complaint involves a contract breach. Small Claims Court must represent the final option and demonstrate that you tried all other options to resolve your issue.

In the UK, the total amount of money you may claim in Small Claims Court in England and Wales is £10,000 in Scotland, you may claim up to £5,000 and in Northern Ireland, you’re limited to £3,000.

Card Factory uk customer service number

If you searching Card Factory contact number, so you are on the right place. Because In this article, we have provided a list of Card Factory technical support numbers. You can call Card Factory phone number 01924 839150 Phone Number given here and solve your queries.

Contact via Support Form: Support Form

How can I contact Card Factory ?

If you would like to make Card Factory complaint, please contact us via Contact Us page on website.

Card Factory provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.

See Also: Virgin Active complaints

Card factory opening hours

Day Opening Hours Closing Hours
Monday 9.00 am 5.00 pm
Tuesday 9.00 am 5.00 pm
Wednesday 9.00 am 5.00 pm
Thursday 9.00 am 5.00 pm
Friday 9.00 am 5.00 pm
Saturday 9.00 am 1.00 pm
Sunday Closed

How to Make a Complaint in Card Factory?

If you have a complaint about Card Factory, you can contact the company’s customer service team by phone, email, or online chat. You can also write a letter to the company’s headquarters.

Here are the contact details for Card Factory’s customer service team:

Escalating Your Complaint

If you are not satisfied with the way Card Factory has handled your complaint, you can escalate the matter to the Trading Standards Authority. The Trading Standards Authority is a government agency that is responsible for protecting consumers from unfair trading practices.

About us

Card Factory is a retailer of greeting cards and gifts in the UK founded in Wakefield by Dean Hoyle and his wife Janet. The first store opened in 1997, and by 2020 the company had over 1,000 stores. The company also operates two retail websites and has mobile apps for both iPhone and Android. It is listed on the London Stock Exchange.


Q. How can I contact Card Factory’s customer service team?

A. You can reach Card Factory’s customer service team through the at 01924 839150. They are available from Monday to Friday between 9 am to 5 pm and Saturday 9 am to 1 pm.

Q. Can I track my order online?

A. Yes, you can track your Card Factory order online.

Q. Can you return things to Card Factory?

A. For debit/credit card refunds, the card and the cardholder must be present. Within 30 days of purchase they are happy to provide you with an exchange or refund for faulty products.

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