Virgin Active complaints

If you are a regular customer of Virgin Active and use their services or products then you may had any problems with their services or could have in the future. So here we provided Virgin Active number and email address for you. Which allows you to solve your problem or any of your questions?

Virgin Active Contact Departments

Official Website virginactive.co.uk
Virgin active contact number uk 020 7717 9000
Virgin active email info@virginactive.co.uk
Head office address Mansion House, 26 Little Trinity Ln,
London, EC4V 2AR, United Kingdom
Virgin Active head office number 020 7717 9000

Virgin Active complaints procedure

All complaints are handled internally by Virgin Active, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.

Having said that, Virgin Active takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 020 7717 9000 or send them an email at info@virginactive.co.uk. They will typically address the complaint within the same working day.

The club team contact information will depend on the club your complaint relates to and the category of your complaint. You can use the information above to identify the relevant contact. If you do not have their details, please speak to a member of the club team or head office team on 020 7717 9000 who will be able to provide this information.

How do I log a complaint to Virgin Active?

The most efficient way to make a complaint is via the Virgin Active App. Please head to the Club Feedback section. You can also log your concerns face to face in the club, over the phone or via email.

Via Phone

Call the Virgin Active complaint line on 020 7717 9000. If you have an any complaint regarding service and other queries. If you do not wish to speak with a member of the club team, please call Virgin Active Head Office on 020 7717 9000.

Via Email

Here are the second ways to make a compliant via Virgin Active complaint email on – info@virginactive.co.uk.

Via Social Media

If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, Virgin Active Facebook page, Twitter, Instagram and LinkedIn etc.

Via Application

If you have left the club, please head to the Virgin Active App and select ‘Club Feedback‘. Please select the club your feedback relates to, and enter your comments here. This feedback is picked up by the relevant Head of Department.

Virgin Active uk customer service number

If you searching Virgin Active contact number, so you are on the right place. Because In this article, we have provided a list of Virgin Active technical support numbers. You can call Virgin Active Customer Support 020 7717 9000 Phone Number given here and solve your queries.

Contact via Support Form: Support Form

How can I contact Virgin Active ?

If you would like to make Virgin Active complaint, please contact us via Contact Us page on website.

Virgin Active provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.

See Also: Emirates complaints

Virgin Active Opening Hours

Day Opening Hours Closing Hours
Monday 9.00 am 5.00 pm
Tuesday 9.00 am 5.00 pm
Wednesday 9.00 am 5.00 pm
Thursday 9.00 am 5.00 pm
Friday 9.00 am 5.00 pm
Saturday Closed
Sunday Closed
About us

Virgin Active is the world’s leading health club and a global brand with 238 clubs in 8 countries. It was founded in 1999. Initially headquartered in Milton Keynes, in 2013 headquarters were moved to the Barbican in London leaving a small call centre in Milton Keynes which closed in 2018.

FAQs

Q. How can I contact Virgin Active?

A. If you do not have their details, please speak to a member of the club team or call Virgin Active customer service team team on 020 7717 9000 between Mon to Fri 9 am to 5 pm.

Q. How do I cancel virgin active membership?

A. Head over to the Virgin Active App and scroll down to ‘Manage Membership’. Then select Cancel Membership. There is a 30-day notice period for cancellations if your contract commitment period has ended. During your 30-day notice period, you will be charged a pro-rata amount for your membership, which will be collected by direct debit.

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