If you are a regular customer of Greensleeves Care and use their services or products then you may had any problems with their services or could have in the future. So here we provided complaints number and address of Greensleeves Care for you. Which allows you to solve your problem or any of your questions?
Complaint department & Corporate office detail
| Official Website | greensleeves.org.uk |
| Complaint number UK | 020 7793 1122 |
| Complaint email address | complaints@greensleeves.org.uk |
| Office address | 138 Cheapside, London, EC2V 6BJ, United Kingdom |
| Head office number | 020 7793 1122 |
How To Make a Complaint Process for Greensleeves Care?
All complaints are handled internally by Greensleeves Care, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.
1. Local Resolution
All complaints will initially be managed at a local level by the home’s management team, if appropriate. Complaints do not have to be received in writing, they can be verbal or written. Written complaints can be received via phone, email, social media, etc.
Call the Greensleeves Care complaint line on 020 7793 1122. If you have an any complaint regarding service and other queries.
Here are the second ways to make a compliant via Greensleeves Care complaint email on – complaints@greensleeves.org.uk.
If you have failed to complaint by number and email, you can may also complaint after through his social media account such as, Greensleeves Care Facebook page, Twitter, Instagram and LinkedIn etc.
The process of investigation and response will be completed within 25 working days of the complaint being received.
2. Internal Review
Greensleeves Care recognises that if a complaint is still not resolved at a local level, the complainant has the right for a review. At this point the complaint will be referred to the Divisional Director for the relevant division.
On receipt of the request for a review, an acknowledgement will be sent to the complainant within 5 working days. Wherever possible the review will be completed within 25 working days and where any delays are noted a holding letter will be provided with anticipated time frames clearly set out.
3. External Ombudsman
Once your complaint has been dealt with through stage 1 and stage 2 of Greensleeves Care’s process, if you are not satisfied with the outcome you can refer your complaint to the Local Government Ombudsman (LGO) and ask for the complaint to be reviewed. The LGO provides a free, independent service.
The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Contact via Support Form: Support Form
Greensleeves Care Corporate Office Address: 138 Cheapside, London, EC2V 6BJ, United Kingdom
Headquarters Email: headoffice@greensleeves.org.uk
Other Number and Email
- Press enquiries support number : 0330 912 0951
- Advertising or sales enquiries : 0207 793 1122
- Enquiries for Press & Media : pressoffice@greensleeves.org.uk
How can I contact Greensleeves Care ?
If you searching contact for Greensleeves Care, so you are on the right place. Because In this article, we have provided a list of Greensleeves Care technical support numbers. You can call Greensleeves Care Customer Support 020 7793 1122 Phone given here and solve your queries.
If you would like to make Greensleeves Care complaint, please contact us via Contact Us page on website.
Greensleeves Care provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
See Also: SIG Complaints Number
Greensleeves Care Opening Hours
| Day | Opening Hours | Closing Hours |
| Monday | 9.00 am | 5.00 pm |
| Tuesday | 9.00 am | 5.00 pm |
| Wednesday | 9.00 am | 5.00 pm |
| Thursday | 9.00 am | 5.00 pm |
| Friday | 9.00 am | 5.00 pm |
| Saturday | Closed | |
| Sunday | Closed |
About us
Greensleeves Care is a not-for-profit, highly innovative provider of care for older people. They committed to developing the staff, and they are delighted that the excellence of the care homes and staff has been recognised in a series of national and regional awards.